02/21/2006

Well, friends, the saga of ALLSTATE SUCKS continues.  I can't believe these people.  It seems ta-da, we have a new adjuster.  Here's my write up to help me keep my mind straight (I HAVE to do this so I can remember who told me what, when).  Enjoy.  (Sure!) 

Well, got a phone call this morning from a new adjuster at Allstate. He's to do our ALE (additional living expenses). (Oh, what a surprise, a NEW adjuster.) This one is taking the place of Morrison Trawick, the one who was assigned to do our additional living expenses (AKA as jerk/adjuster #4). It took me at least eight hours to do it, but I painstakingly assembled all the receipts we had since September to December for living expenses and sent them to Morrison Trawick a good two weeks ago. I was about to call Allstate about this this morning, but the new adjuster beat me to the call.
Soooo ......... what happened to Trawick? 'Tis a mystery. The new guy doesn't know, but, yes, he has my package in front of him. I said, "and????????"
Well, he hasn't looked at it just yet, but it seems that Morrison and the supplemental adjuster guy (Allstate jerk #2 = by name of Jay Blake) got together and determined that we should be able to reoccupy the house by the end of February. (This is the first time I was told this.)
I pointed out to this new guy a few facts:

1. The expenses it took me ever so long to assemble are only to December. Our expenses continue and there is no way we can live in the house now. It is not now occupiable.

2. We cannot seem to get a contractor or even the one contractor we were able to lure over there to give us the estimate. I have called and called the man and no estimate in the mail.

3. David is having heart surgery the 28th of this month. The soonest we could get back down there (New Orleans not being exactly in our back yard) would be the middle of March, all depending on results of his surgery. Until we can get back down there, there is no way to hire a different contractor than the one we thought would fix it. Until we get it fixed, we continue to be in the same situation. Until it is occupiable, i.e., fixed up, they "owe" us consideration under the terms of our policy for the additional living expenses.

4. We have not yet received the supplemental check from Allstate that is the reissued check. We were promised this last week. (This new guy looked on our "account" and said it was mailed on the 17th.) Until we get this check, we cannot even begin to consider getting a contractor as any contractor wants one-half of the total as a down payment. We were promised this reissued check two weeks ago.

I asked him, seeing that our expenses continue, do I have to do the same detailed accounting procedure for each month (as now it's February and I haven't done January or February yet) and he said it was "my responsibility to document it all." Wonderful.

I told him, because it is very hard for me to do, why not just forget it and cut it off at December then, as I am not sure I can take another eight hours out of my life to do it, at which he said, "oh no, maybe we can just average it from what we have already and maybe once I talk to this recalcitrant contractor of yours that we can get his estimate and get the work done sooner." So, I gave him the phone number of the guy and who knows, maybe he can get him to do it sooner than August.

Apparently, the way my policy is written, we are entitled to ALE (additional living expenses) until the house is liveable - and up to a year. Of course, Allstate doesn't want to pay that much (or anything).

Now, the new guy is thinking maybe they could extend this ALE thing to mid-April, all depending. I tell you, I am past tired of all this, but he's to call me back and let me know what he finds out.

Arrrrgh. Pray you never have to have a house claim on anything, or if you do that you don't have STALLSTATE "doing" it.
Seamond

January 22, 2006

Well, friends, now I know that I positively am not going to get mail bags full of mail from September to mid-October.  I am burned up and here is a copy of the letters I wrote concerning this to both the New Orleans Times-Picayune and the Alexandria Town Talk.  Tomorrow, I'm calling my Senator too.  Not one smidgen of mail did I get from this time period.  If it happened to me, surely it happened to almost everyone.  When I asked for the hundredth time in New Iberia, the postal clerk told me that they were so overwhelmed at the warehouse sites they would probably burn it.  Well, they couldn't legally do that; instead, they returned it all to the senders.  And, now they want two more cents to mail a letter.  Just shameful.
 

Seamond
P.O. Box 395
Libuse, LA 71348 or

174 Philadelphia Road, #39
Pineville, LA 71360

January 22, 2006 

To the Times-Picayune Editor
3800 Howard Avenue
New Orleans, LA 70125

 

Sir: I KNOW you don't publish letters written to others, but I want you to read this letter I have of anguish over my missing mail and see if any others have had this same problem. I don't know if the Town Talk up here will even print it. It's all true and I am really burned up over it. I know that the poor post office was overwhelmed and all (like the poor insurance companies), BUT for Heaven's sake, it's now January. We didn't ask for this to happen overnight . . . and instead here's the "service" we get from them instead. Missing in my mail are bank statements, probably checks, important letters from friends, and even the New Orleans City vehicle tax statements (missing revenue for the city).

If you'd like to call me, I can be reached at the bottom phone number.

Thanks,

Seamond Roberts 

Letters to the Editor

The Town Talk
P. O. Box 7558
Alexandria, LA 71306


 

Dear Sir:

You might want to label this: The U.S. Mail - Stopped dead by Katrina

We first evacuated from New Orleans to New Iberia and within a few days got a post office box down there as from the damage we saw on TV we figured we had just become permanent New Iberians. At that post office, we were told our mail in New Orleans was being herded to (and being held) in warehouses in Texas, plus come about Nov-Dec we would get it all by the mail-bags full. Right then, I put in an address change. Then, Hurricane Rita came and we re-evacuated to Pineville. I put in an address change. On asking about our mail, once again we were told "warehouses in Texas or warehouses in Baton Rouge, so much mail you just cannot imagine." On going back to New Orleans to survey our damaged home, I went to the New Orleans post office (because they were still trying to deliver there at the ruined house) and put in yet another address change. And since then, just to be sure, I have put in three more address changes. We got a little post office box in Libuse, since it's near us, and all the address changes have been directed to over there. The first mail I've had filter through from New Orleans is all dated after October 15th. Since then, I have asked all of those post offices involved - WHERE IS MY MAIL from September to mid-October? Where are my mail bags full? Where is all my "warehouse" mail?

And each of them - all of them? They don't know.

Well, Friday I got an answer I do not like at all. This was from the Supervisor of the post office in Pineville. He told me: "All the warehouses are now empty. the mail has been forwarded to your change of address or returned to sender." Since I got none of it, I can only conclude that they did the easy-way-out - and returned it all to the senders. A month and a half of mail, very important to me (and others I would assume) RETURNED TO

SENDER! Shame on you USPS! I depended on you to deliver my mail, "In spite of rain, snow, hail, dark of night" AND IN SPITE OF HURRICANE KATRINA TOO. I expected very much better to you.

Sincerely,

(Mrs.) Seamond Roberts

 

Dear Sir:

You might want to label this: The U.S. Mail - Stopped dead by Katrina

We first evacuated from New Orleans to New Iberia and within a few days got a post office box down there as from the damage we saw on TV we figured we had just become permanent New Iberians. At that post office, we were told our mail in New Orleans was being herded to (and being held) in warehouses in Texas, plus come about Nov-Dec we would get it all by the mail-bags full. Right then, I put in an address change. Then, Hurricane Rita came and we re-evacuated to Pineville. I put in an address change. On asking about our mail, once again we were told "warehouses in Texas or warehouses in Baton Rouge, so much mail you just cannot imagine." On going back to New Orleans to survey our damaged home, I went to the New Orleans post office (because they were still trying to deliver there at the ruined house) and put in yet another address change. And since then, just to be sure, I have put in three more address changes. We got a little post office box in Libuse, since it's near us, and all the address changes have been directed to over there. The first mail I've had filter through from New Orleans is all dated after October 15th. Since then, I have asked all of those post offices involved - WHERE IS MY MAIL from September to mid-October? Where are my mail bags full? Where is all my "warehouse" mail?

And each of them - all of them? They don't know.

Well, Friday I got an answer I do not like at all. This was from the Supervisor of the post office in Pineville. He told me: "All the warehouses are now empty. the mail has been forwarded to your change of address or returned to sender." Since I got none of it, I can only conclude that they did the easy-way-out - and returned it all to the senders. A month and a half of mail, very important to me (and others I would assume) RETURNED TO

SENDER! Shame on you USPS! I depended on you to deliver my mail, "In spite of rain, snow, hail, dark of night" AND IN SPITE OF HURRICANE KATRINA TOO. I expected very much better to you.

Sincerely,

(Mrs.) Seamond Roberts